Privacy Policy

Last updated: May 2026

Caresoft ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

Name and contact details (email address, organisation name)
Enquiry and message content submitted via our contact form
Technical data such as browser type, IP address, and pages visited (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide early access information
Send updates about Caresoft (only where you have consented)
Improve our website and services
Comply with legal obligations

We will not use your personal information for any purpose other than those described above without your consent.

3. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors interact with our site (e.g. page views, traffic sources)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website. By continuing to use our website after accepting, you consent to our use of cookies as described above.

4. Data Storage & Security

Your data is stored on AWS servers located in Sydney, Australia. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

AWS (our hosting and infrastructure provider) — for the purpose of operating our services
Law enforcement or regulatory bodies where required by law

6. Access & Correction

You have the right to access, correct, or request deletion of your personal information. To make a request, contact us at info@caresoft.com.au. We will respond within 30 days.

7. Contact Us

If you have questions about this Privacy Policy or a privacy concern, please contact us:

Caresoft
Email: info@caresoft.com.au
Australia

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.