Purpose-built for Australian Support at Home Aged Care providers.
Hosted on AWS Sydney Servers
AU Data Sovereignty
Built ground-up for the way Support at Home providers actually work.
Scheduler, participant management, appointments, care plans, case notes, incidents, forms & checklists, and compliance tracking — everything to deliver quality care.
Staff and contractor management, timesheets, leave & availability, and compliance & credentials — your whole workforce in one place.
Funding utilisation tracking, provider claims, invoicing, participant statements, and reporting — built for the Support at Home funding model.
Role-based access, locations & regions, integrations, audit log, mobile app, and regular platform updates — the foundation your organisation runs on.
Multi Branch support lets you manage multiple locations under one account — separate reporting, staff, and participants per branch, with full visibility across your organisation.
Built-in help desk and ticketing powered by Zendesk — so your team gets fast, reliable support without leaving the platform.
Everything your team needs, in one place. Rostering, care plans, compliance, funding utilisation, invoicing and claims — all on a single dashboard built for Support at Home providers.
Manage services, assistive technology, and home modifications from a single catalogue. Configure complex pricing, maintain historical rates, import services in bulk, and update pricing across your organisation in minutes.
Brand the platform to match your organisation. Choose from curated colour palettes — Reef Blue, Care Teal, Pathways Purple, Lime, Soft Gray, Vivid Pink — or set a custom hex colour. Applied across banners, sidebars, and interactive elements.
Caresoft is designed to meet Australian privacy obligations from the ground up — protecting the sensitive information your organisation holds about participants and staff.
Sensitive data is only accessible to the roles that need it. Permissions are enforced at the data level — not just the screen level — so staff see exactly what their role requires, nothing more.
Staff emergency contact details are classified as sensitive personal information. Access is restricted to the Care Rostering role on a read-only basis — supporting your obligations under the Australian Privacy Act 1988.
No licence creep. One Licence Per User, Scale your workforce with confidence.
Plus $100 monthly - AWS Sydney - Daily Storage and Backups
The Support at Home reforms changed everything. Rather than patching outdated software, we started fresh — building a purpose-built Support at Home solution from the ground up.
Five years in aged care, including three in aged care IT software.
Before Caresoft, I spent over 20 years working across government, telecommunications and healthcare, from technical specialist and systems administrator through to ERP implementation and IT management, including enterprise environments at Vodafone and Telstra.
Caresoft is built on that experience.
Building the team — interested in joining? Get in touch.
Follow us for updates and get early access to Caresoft for your organisation.
Everything you need to know about Caresoft.
Caresoft is purpose-built for Australian Support at Home aged care providers operating under the new Support at Home program. It is designed for organisations of all sizes — from small community providers to larger multi-site operations.
Caresoft is priced at a simple flat rate per user per month — no hidden fees, no per-participant charges, and no surprises. See the pricing section for details or contact us for an enterprise quote.
Yes. Caresoft enforces multi-factor authentication (MFA) for all users, encrypts data at rest and in transit, and applies role-based access controls so staff only see what they need to. Your participant and staff information is never shared or sold.
Caresoft is designed from the ground up to meet obligations under the Australian Privacy Act 1988. All data is stored in Australia and access to sensitive information is restricted by role.
All Caresoft data is stored in Australia on Amazon Web Services (AWS) in the Sydney region. Your data never leaves Australian shores.
We are currently taking expressions of interest. Early access will be offered to a select group of providers ahead of the general release. Get in touch to register your interest.
Have questions about Caresoft or want early access for your organisation? We'd love to hear from you.
info@caresoft.com.au